Frequently Asked Questions

  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: This all depends on what the owner/landlord is requiring to secure the lease. Some owners ask for first, last, and security, while others require just first and security.
  • Q: Is the deposit refundable?

    A: The security deposit is refundable if the property or unit checks out in the same or better condition than you found it. Our goal is to make sure you receive your deposit back, we document before occupancy photos and post occupancy photos. If everything checks out, you’ll get your deposit back in a timely fashion.
  • Q: Who needs a cosigner?

    A: Some properties require a cosigner depending on the type of lease you are entering into. Please inquire within for more details.
  • Q: You have a property I want to rent. How do I apply?

    A: You can apply online through our website. If this isn’t an option, we will gladly meet with you and get you an application. Give us a call at 607.218.7988.
  • Q: How do I pay rent?

    A: Rent can be paid either in person, left in our secure dropbox, or paid online.
  • Q: I want to get a pet. What do I do?

    A: Check with us first to see if it is permissible with the owner. Some owners will allow a pet with an additional deposit.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: If you are on a lease with roommates, you are each equally obligated to make sure you fulfill the lease agreement. You can inquire within to see if subletting is an option.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Make sure you give ample notice that you do not wish to extend your lease. In many cases either 30 or 60 days is required, but check your lease agreement, it should specify protocol.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: You as a tenant are required to submit maintenance requests. Be sure to call requests in immediately! If a repair is neglected and not reported any further damage can be the tenant’s responsibility. Negligent plumbing issue repairs are the responsibility of the tenant (For example: Flushing wipes, diapers, sanitary products, etc. down the toilet resulting in overflowing.)